|
|
|
Back to Services
|
My
Virtual Help Desk Support
|
|
Position functions:
- Will report to the company owner(s) or designated representative as needed for direction and technology repair authorizations.
- Helpdesk Support provided remotely using client purchased tools such as
Logmein.
- Support includes assistance to staff with computer software, hardware or system problems. When need, may provide local on-site support when possible or coordinate 3rd party repair technicians.
- Responsible for installing, maintaining and troubleshooting all computer hardware and software within an organization via remote connections.
- Will track and record details of all helpdesk calls.
- Escalating issues to external vendors as required for hardware repair or software bug fix as required.
- After consulting with end users, may
interact with external vendors regarding the procurement of hardware and software and provide recommendations upgrades.
** Travel Agency Specific functions
|
|
| My Virtual -
Helpdesk Support Fractional Options |
|
| Fractional Rate |
1/8 |
1/4 |
1/2 |
3/4 |
| Monthly Rate |
$
785.03 |
$
1,570.05 |
$
3,140.10 |
$
4,710.16 |
| Monthly Hours |
20 |
40 |
80 |
120 |
| Annual Cost |
$
9,420.31 |
$
18,840.63 |
$
37,681.25 |
$
56,521.88 |
|
|
|
-
Annual salary based on January 2012 median salary base salary of a
Senior Help Desk Support professional based in Calgary Alberta Canada.
-
Standard employee soft costs have been included Fractional Rate.
-
GST is not included.
-
Minimum term is 1
year
|
|
